What We do Differently
Put your staff first
The people that know the most about your business are the people who work in it. They are the most important asset you have. If they’re happy, then they will keep your customers happy. When you give people ownership of improving their own performance, they step up. We don’t know a more powerful lever for lasting change.
Challenge your staff to think differently
Leadership, shared purpose and team learning encourages a shift to a more interconnected way of thinking. Replacing “We’ve always done it like this!” with “Why do you do the things you do the way that you do them?” moves thinking to a new dimension. We will show you how things look from a different perspective. You will see the difference!
Think from a customer perspective
Your staff are closest to your customers, understand their requirements at first hand and know how to satisfy them. The Principles of Lean Consumption look at things from a customer perspective: solve my problem completely; don’t waste my time; provide exactly what I want, where and when I want it; reduce the number of decisions I have to make to solve my problem. We agree!!
Work at a pace that suits you
As experienced operational managers, we know just how hard it is for you to find time to work on your business whilst still coping with day-to-day pressures. We will adjust how we spend our time with you to help balance these competing needs. Every minute spent with you will have purpose.
Embed new skills quickly
To create a competitive advantage, companies need to learn faster than their competitors do. Research about how we learn shows 70% of new skills are learned by doing, 20% from asking questions, and only 10% from formal training. We invest time in coaching your teams as they address real work-based issues, practice new problem solving techniques and grow in confidence as their new skills and ways of thinking quickly become habits.
Discover hidden problems
When staff engagement starts to decline, businesses and organisations become vulnerable not only to a measurable drop in productivity, but also to the hidden costs of poorer customer service and greater rates of absenteeism and staff turnover. We engage your staff by reconnecting them to their work, helping them to identify which problems matter most, how to fix them and adapt their ways of working to maximise efficiency.
Build teams of internal problem solvers
By engaging with your staff, we can help build teams of problem solvers rather than individuals getting frustrated with “making do” with what they have. We provide support and advice, teaching them to become internal consultants. The benefit is that having learned the methodology, gained confidence in using their new skills, and armed with a set of tools; they can continue to repeat the process in other parts of your business. At that point, you are likely not to need us any longer unless, of course, you feel the need for a strategic partner and/or a regular review and then we’re happy to arrange this with you!
Give your staff ownership & harness latent capacity
Change happens most efficiently at a local level, at the level of the front-line. We work with your staff to ensure they understand that they can solve their own problems and don’t always need permission to change a process as it’s the outcome that really matters. When front-line employees feel a sense of ownership and can take the initiative to drive change, transformations have a 79% higher success rate. People work harder for an organisation they are committed to.
Make things happen
People work best when they have a degree of autonomy, are engaged and competent in what they do and are encouraged to contribute to business success.
Learning organisations continuously evolve to enable them to remain competitive. This requires co-operation between individuals and groups, free and reliable communication, and a culture of trust.
Creating a learning organisation frees you up to work on the business rather than working in it, enabling you to focus on strategy.